Shipping policy

Orders and Shipping

Online Orders

It is the consumer’s responsibility to understand what they are buying when placing an online order. MyCornerBench has provided an online measuring tool, directions, resources and descriptions to help you during your order. Please read these instructions carefully. If you are unsure about what your order will look like or what it includes, please contact MyCornerBench at contact@mycornerbench.com for help placing your order.

Customer Measurements Responsibility: MyCornerBench is not responsible for incorrect measurements, layout errors, or modifications made by the customer after placing an order. Customers are solely responsible for ensuring all measurements are accurate before purchase.

Production & Shipping Lead Times

Due to the custom-made nature of our products, bench production takes 6 to 10 weeks from the time of order placement — every piece is built to order and quality is never rushed. Once finished, delivery takes 3 to 7 business days depending on location. For more specific information regarding our current shipping and lead times, please contact us directly.

Bench Finishes and Wood Texture

Most of our bench tops are made from Pine Wood. The bases are made from Birch plywood cabinet grade, with frames and moldings made of poplar wood, for resistance and durability. Most of our products have a smooth paint finish. With the choice of painted or stained seating tops, please refer to the stain color palette to choose the stain that is best for you.

Natural Variations Disclaimer: As wood is a natural material, variations in grain, texture, and color are inherent and not considered defects. Colors may appear different due to lighting and monitor settings. MyCornerBench does not guarantee exact color matches between digital images and physical finishes.

Handles

Drawer handles are sent assembled on the inside of the furniture to prevent damage. If you would like a specific handle, you may purchase and send it to 132 Business Center Dr. Suite 3, Ormond Beach, FL 32174, to be installed on your order. Handle and shipping costs are the customer's responsibility.

Shipping Methods

All our shipments include FREE shipping and will be shipped via FedEx Ground or FedEx Freight depending on the size of your order and destination. We ship from Ormond Beach, Florida, only to the contiguous 48 states. We do not currently ship to Alaska, Hawaii, Puerto Rico, Virgin Islands, or internationally.

Transfer of Liability: Once a product leaves our facility, ownership and responsibility transfer to the carrier (FedEx). MyCornerBench assists with claims but cannot be held liable for loss, delay, or damage during transit.

All products are inspected before leaving our workshop to ensure quality. Please inspect your delivery upon arrival following the instructions below.

Shipping Address

Please provide a valid physical shipping address. If you need to change your address after placing an order, contact us before shipping. Once the order has left our facility, rerouting may incur carrier fees and extended delivery times.

Holding Orders

Orders may be held up to 10 consecutive days after the scheduled ship date at no charge. After that, a $10 per day storage fee applies. Contact us if you need to postpone delivery or reroute your shipment (rerouting fees apply).

Cancelled Orders

Orders can be cancelled within one business day with no fee. Cancellations between 24 and 48 hours are subject to a 30% fee. All orders cancelled after 48 hours are non-refundable. Once production begins, materials and labor are allocated specifically to your order.

Changes to Orders

Order changes must be requested within 5 days of placing the order and approved in writing. Changes may incur additional costs. Production typically begins within 24–48 hours of order placement; changes beyond this point may cause waste and are not guaranteed

Mandatory QR Reception Process (Before Signing Delivery)

All shipments include a unique QR code that must be scanned immediately upon FedEx delivery before signing. The QR opens a form to document the pallet and product condition. Upload photos and confirm delivery status before the driver departs. This record ensures full FedEx insurance coverage.

Failure to complete this step may void your right to file a claim or request replacement.